I was recently laid off from NBC Peacock along with our whole custmer service team in Orlando. We were told that the company wanted to save money and was moving our jobs to India. Just like that, we were all out of work. We spent years learning how things work, helping customers, and dealing with problems every day. We knew our jobs and worked hard to keep customers happy. Now none of that seems to matter because someone decided they could pay people overseas less money to do the same work. What makes me angry is that Peacock is part of a huge company that makes billions of dollars. I also read that Peacock finally started making a profit. So the company is doing better, but the people who helped it get there are losing their jobs. It just doesn't seem right.
I have nothing against the folks in India. They need jobs and have families to support just like we do here in the USA... But I don't understand why American companies keep getting rid of American workers to save money. We handled all kinds of customer problems, and some of them were not easy to fix. It takes time to learn these systems and understand what customers need. Now the company is handing that work over to another company and hoping everything will be fine. I've also been reading comments from people who say NBCUniversal is looking at using more AI to handle work. Management keeps saying AI is supposed to help employees, not replace them. But after seeing our entire team get laid off, it's hard to believe anything they say anymore.
The worst part is knowing that you can work hard, do everything they ask, and still lose your job because someone wants to cut costs. We weren't told that our work was bad. We were told the company could save money by sending our jobs overseas. That's a hard thing to accept when you have bills to pay and a family depending on you. I've heard that other departments at NBCUniversal have been losing people too, so I don't think this is only happening to customer service. I just wish companies would think about the people who work for them instead of only looking at how much money they can save. After everything we did for Peacock, I really expected better than this.