I’m hearing rumors again… Anyone with real knowledge know if VCG reps will be impacted or just upper management?
10 replies (most recent on top)
AVP, Sr, Director, Director, AD positions need to be gutted. Way toomany layers. If they keep laying off band 6/7 IC then who will do the work?
@a4 thats great, because alot of people use those cti options as escape goats. at the same time, pact becomes more and more irrelevant
It will be a 20% reduction in VCG in July, from rep to management
Totally agree, customer experience and analytics are next
If they won’t cut customer experience team then I will be very disappointed. Messy and confusing app/experience is the testimony of incompetent team.
Zero chance Consumer Director level above. They ate hiding in HQ auditorium doing circlej--ks!
@a4 and OP great question and informative response.
As of July 25th the Cti transfer for internet order support and activations is being removed.... possibly sooner. So Pact will have 2 million less calls a year, so id say they will be reduced for sure. Thinking of internal cs/ tech i would think a reduction is on the way with so much time between calls for agents. Case Management was Monica's baby, shes out, so expect that to be decommissioned soon. Pso will be handling their own cases by the end of June. So that means less work to the case teams, I expect internal case to be cut, and possibly some CS/ Tech. Maybe they will do VSP but I doubt it. Layoffs are speculation, the only things for sure is case management changing and pact transfer options being removed. I think from this you can make your own educated guesses.
I don’t have any real information but my supervisor has been pushing us to embrace AI and sell!
I second this ask