I can’t begin to say how ludicrous it is that tech services were outsourced. Ever since that happened it looks like the farm uses HCL Tech. Why can’t State Farm get its own people for tech support?? It’s taken me 5 days to get online. Supposedly the level 1 reps can reach the level 2 rep and get promises of callbacks in 5-10 minutes but I can’t get a response. Feels like State Farm sets reps up to fail.
14 replies (most recent on top)
SF is cutting its own throat by hiring Indians.
@qr I mean, you're categorically wrong, but also the overwhelming majority of the "talent" that stayed in IEOM/IWTS had their roles changed to glorified project managers and almost all of them have left, too.
@qr that can’t be farther from the truth
Its about the same before the HCL switch. Dont let the losers from HCL trash this company. Anyone with talent remained at SF.
If you think it is just tech, you would be wrong.
Take a good look at who is starting to answer calls in auto. If it says "associate " you might be calling India or Mexico.
@bx That is what I heard as well. So so now it will go to the next lowest bidder.
Announced, they relocated to Prosper, Texas......
Good luck undoing it. That will be fun!
Don't worry the HCL contract is over in 2028. It's already been decided we aren't renewing it.
@b8 SF is a Kroger. I don't shop at Kroger.
Both State Farm and HCL tried to outsmart the other. They both got what they deserved.
@av it boils on my a-s a little that American companies that don't do international business and have 100% American customers would still do these things like outsource good American jobs whether it's either tech or customer facing jobs.
It's the great Indian invasion. They destroyed their homeland, so they need to expand. Plenty of space in the US
@OP I was one of the state farm people replaced by HCL. We tried training them, but most were unable to do the job even after 2 years of training. They still took me off the account.
We have many stories of interviewing HCL people, hiring one that could at least spell the technology, only to get a completely different person who was put in the spot.