Comcast was basically a utility that was overstaffed for many years. It has been full of bureaucracy and political nonsense that was masked by what seemed to be a never ending revenue stream, regardless of poor guest service. Now that they are losing and revenues have plummeted, that same leadership team that built that bloated bureaucracy has no idea how to manage through it. Now their company leaders want to tell the staff in a town hall that they haven’t done a good job - maybe you should look in the mirror and at your VPs - show some actual leadership and accept responsibility for how poorly your company has been led down this path. You pride yourself on eNPS - it starts at the top with the SVPs taking ownership of their own failures. Good luck.
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@OP worked for Comcast for years as an engineer and laid off in 2023. The truth is that Comcast is already dead, most just don’t realize if yet. It’s business model and product offerings are a joke hence no real recent innovation and a company instead going into maintenance mode. A $20 stock price in 2026 is basically like being valued at $10 ten years ago for perspective. It’s c-level leadership, the vast majority unnecessary and obsolete are mostly terrible and held unaccountable for their own failures. It’s culture, like many of it’s previous dedicated and talented employees, outsourced to the cheapest option with predictable results.
And it’s all self-inflicted and well deserved.
I’ve worked there 20 years, went from engineer one to beyond direct. I’ve seen everything evolved overtime. Comcast is significant issue is leadership with the proper talents at the hopper levels and that eventually Cascades down to all of us.
What I mean by that is senior leadership with up-to-date and current technology skills and understanding along with the people skills necessary to motivate, inspire and drive people to the correct outcomes.
When most of the people at the above lack both of those necessary skills, we end up with a humongous pool of middle management talent that is very expensive, but provide very little value.
And thus we have layoffs.
Do yourself a favor big and pray that you get a layoff notice with a severance so that you can actually regroup skill up and go to a different company that doesn’t have this extreme of a leadership problem.
If you are completely unprepared for a layoff and lack any useful skills outside of this Comcast bubble, you yourself are part of the problem