Why did we miss the boat on CPaaS

Why did we miss the boat so badly on CPaaS and Zang?

We completely missed the massive CPaaS bo-m despite being so early to the gate.

Back around 2016, we had Zang from the Esna assets to basically give developers an alternative to Twilio. On paper, it was exactly what we needed to pivot away from pure on-prem hardware and heavy iron legacy systems. Instead, Zang just sort of faded out, and CPaaS became a massive blind spot while our competitors ran away with the market.

Why do you think we failed to capitalize on this?

Was it a pure sales execution issue where our legacy channel partners were just too used to selling big capex boxes instead of developer APIs? Or did the timing of the 2017 bankruptcy just completely distract everyone?

Did anyone internally or on the partner side actually see real success with Avaya CPaaS before it got deprecated?

#Company #Discussion #Failure #Innovation #Strategy

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3000+ employees

@4gr who is left to layoff?

More Layoffs coming

@3tp yes. Seems to across the board

Layoffs at Avaya??

Avaya CPAAS is now Airmeez

How many people let go today ?

We used to call it October Fest.

Whats going on ?

Troubles in coming weeks??

Rainy days ahead, careful.

@1g2 oh agreed.
Also Jim Chirico needs to be given where credit where credit is due. He reported year over year growth. Suddenly had to leave in 2022. Avaya came out that the financials for the previous quarter were incorrect and were actually lower. His successor simply enabled him to save face for the company as a whole

Having multiple con men CEO's (ie Masarek) coming through and raiding the company of millions didn't help either. Who wants to invest in a company that enriches CEOs, instead of investing in the future.

Avaya ran out of runway years ago to innovate the next big. They simply did not have the money to invest. No company can "cost cut to future growth".

Why was it not profitable and eventually got cut? Maybe the company did not have enough money to put behind it so it could succeed? Seems like a story of a little dog trying to play with the big dogs.

Communications Platform as a Service

What is CPaaS

Seem like they are doing good now..no layoffs, no big people exist, no sale rumors

Avaya made some absolute garbage acquisitions during this same time. Knoahsoft, for example, which was a nightmare.

That, along with the bankruptcy, and along with some sh---y financial oversight. Avaya never was going to recover from it.

They miss CPaaS, CCaaS, and UCaaS and now its too late

Thread regarding Avaya layoffs

Why did we miss the boat on CPaaS

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