Term date 2/1
Same offers as 2025.
UHC O&E
18 replies (most recent on top)
@1bp I agree eventually but not this go around. I could be wrong but I genuinely feel UMR would need to prepare their clients for that transition first. I have quite a few boomer brokers that wouldn’t be to fancy of that kind of change so quickly.
@14v I'm an OSM for umr too. Outside of the few national and top accounts that require onshore processing, I can see them easily replacing us with offshore eventually.
I’m currently a OSM within UMR which is E&I under O&E. We too have received the first email from Mike Baker. Today, we received an email advising that the VRSP portal is now open. I’ve been with the company going on 5 years and not sure what to make of this situation or if my job will or is safe. I couldn’t imagine OSMs within E&I being let go involuntarily as our positions are very critical and complex. Now I am not putting anything past a corporation. I just feel like the OSM position is safe for now until they get or find a way for AI to our jobs or train offshore effectively. I could be wrong. Thoughts? This entire situation has me stressed.
This is being offered to tens of thousands of employees. The offer isn’t even a good one. Medical ends 28 days after your last day. They should at least give you a week of medical per year you’ve worked for the company. They own it, for heavens sake. And they really should be offering a lot better of a severance package. Other comparable VRSP severance package packages are at least two weeks pay per year worked for higher grades. They’re not making it very attractive considering how much you’ll lose if you take it. I fear a lot of layoffs are coming. I just know if I’m one of them, I’m not signing anything and a lawyer will be involved.
We waste money on overtime, enhancing the system, and higher ups. Laying off hard working people would be a crime.
@ck Baker is a POS.
@dd They dont care about the complaints they work for less and they do not need to provide them with benefits. Trump would have looked better ending offshoring.
How is there overtime and a VRSP? It doesn’t make sense? Stop deploying these stupid system enhancements to UNET. They do nothing. Work is the same and someone gets to dance around and say they “did something” with a fancy PowerPoint. Management is having the wool pulled over their eyes. I don’t see AI taking our work. The only good thing that has happened for our work is COW.
@d1 AI is already taking certain calls in some areas of the company. Team went from trying to delay the forced push to offshore to being forced to pursue AI instead. It's been a hot mess, as they continue getting pushed to increase scope of what AI can handle, and if not, back to offshore "savings."
The off shore people are not doing the job properly. They have to be taught the simplest of things about insurance. Customers are angry. I get complaints about them every single day and management doesn’t listen to us. Again they just do what someone higher up what them to do.
@OP UHC is only about saving money. They are now using offshore people for member incoming calls and I suspect prior authorization due to the huge amount of errors seen in that dept. Members given multiple answers - wrong info, letters worded that make no sense. Employees know the company wants to replace them with offshore and eventually with AI taking calls. We are told to use AI for documentation and I think it may be to teach AI how to replace us.
@ck what about UHN?
The email itself came from Mike Baker even though the town hall said no layoffs I wouldn't trust that last time they laid off over 300 people with zero warning. Hired more offshore and work gets done wrong constantly and onshore is still ficing stuff. These layoffs should be for underperformers...not just to save their precious earnings at the top.
@a8 search VRSP on the sharepoint site. It likes which segments are being offered VRSP and which are not
@a8 Although it's for Mike Baker's segment, not all teams within his hierarchy will be in scope.
This is not good…
Yes everyone in the operations & experience umbrella
Please share more info. Is this for everyone under Mike Baker?