I'm a manager (who will still be employed after this week) and I can't argue with any of it. The quota has been out of control for months, my reps aren't making money, I'm not making as much as I used to, this month the quota was just as absurd as last, and then we have more layoffs I'm going to have to deliver.
I've overheard my team whispering about "doing what they have to do" to get a good commission, and I know my SMs have starter turning a blind eye to it, electing to take a chance it sticks otherwise issuing OCCs later. I've heard the whispers about joining a union.
Even I am powerless to help. After this week, seeing what the rumors have done to my team, and seeing that nothing is happening to help them, I'm not stopping any of it. If they want a union, call the organizer and ask them to come on my day off. I know nothing about it. If they want to slam, I'm sorry mr/mrs customer, we had to take a shot, here's your account credit for the trouble.