So as a former surplussed employee, I stayed with my T service even though i got canned. My employee accounts got switched over to consumer accounts. It was a tough pill to swallow but I managed because I loved their services like wireless and internet even though my life got turned upside down after 15 years of service.
What can I say, I really don't like change and i may be one of the few that are willing to pay if I like something.
Anyhow, there was an error on my bill. Ok it happens. I'll just call and get it sorted out. Now, i've heard the horror customer stories, but i thought, they're just stories.
Guess what? It was a feces storm. My call got routed through the T's world call centers. How do I know? well if you've been with "tech support" you know. I got transferred here then there. Consumer to concessions to the moon and back. Each time I get the same basic line, "Oh I'm sorry we only do this here not that. We will have to transfer you. Please hold." A few times, the phone disconnected on me in the middle of a conversation. No call back despite their promise. Rep A would promise to stay on and explain what is happening to the other Rep but each time it was only a transfer. Person on other end would have no clue why I called. Eventually they would hesitantly look at the notes on their screen that explained why I called. Each time it seemed like they were bothered to have to read.
They said it got sorted but at this point I am skeptical. We will see in a couple of days.
The right hand is not talking to the left. Each foot is going the opposite way. And the brain is deteriorating. T is going downhill.