I have worked for AT&T for almost 30 years and the company has changed a lot. I find their 2020 video's worthless and they will not transform this company into a high-tech Silicon Valley company. I work in Silicon Valley and those video's are worthless. I think most 1st and 2nd levels have seen the writing on the wall and AT&T will get rid of a good percentage of us.
I find the job much more stressful since we are so busy with work and do it with fewer people. I do like my job and the company but they seem to be making things much more stressful for no reason. So, I understand if others are critical of the company because they do have good reason to be. I just hope those who are younger see the writing on the wall and prepare themselves. Us older people have a pension so it won't be as hard. I'm just shocked that it is so busy here and they lay people off and talk of layoffs all the time. We do the high-tech stuff and there aren't any contractors that do our job. Not sure how the customers will get service if they get rid of a lot of us.