Call Center Jobs have mostly gone to the Czechs , they speak English well and work cheap. The company actually had the nerve to send us a video of the happy people taking American jobs. Meanwhile Chicago 9 is a miserable hellhole . There is no diversity , all the managers are now black , and the few remaining caucasian reps have to defend themselves daily. Black reps are mentored and given opportunities , white reps are just tolerated. Its a negative boiler room working environment managed by hoods rats with cheap weaves speaking in ebonics ,walking around proclaiming they are divas while they find ways to blame you for other peoples mistakes or just make things up to suit their agendas. They have no training as managers or in labor law , don't know how to manage just terrorize. As a rep you are belittled , berated and treated as though you should apologize for being white. The new center manager promised to make it a better workplace but it turns out he now participates in the racism. While everyone else is working OT like crazy , his favorites are regularly offline joking around and doing nothing that involves business. HR calls and asks reps questions but only to protect the company. They do nothing to solve the problems. The COBC is just words on paper , not real life.