This is what I was told today, most stores will lose their GM this week and they will share a GM with one or two other stores. Busier stores will keep the same setup they have now.
Commission is changing, it hasn’t been fully decided on whether stores will go to a team comp system or if they will go strictly non commission based. If non commission an hourly pay bump will occur.
Verizon wants to get rid of the top performers (aka the slammers) and the bottom performers. The company wants retail stores to be more like Apple when it comes to sales and customer service. Therefore, they want the average reps to stay on and be happy. They are happy making what they make now so they are expected not to push back on the changes. We already have the customers but now they want them to be happier at the stores.
Also heard a surprise that Hum is slowly going to be phased out over the next year or so as it has been losing a lot of money for Verizon. Hum was a Marni project and now that she is gone the Board of Directors wants it gone and off the books.
Finally, a hiring freeze will take effect in retail soon nationwide while they audit what the best staffing levels are for each store they want to keep open. This hiring freeze however, does not apply to the part time staff they want to hire in each store.
All I can say is get ready, a lot of changes coming really soon. Good luck,to everyone.