Bloat is real

I have to say that @1pst isn't wrong. This company's bloat is astounding.

T-Mobile eeks by with 1 Operations Specialist per territory, a handful of trainers per market, no in-store cleaners (the reps clean the stores...surprise!), a new-hire program that lasts only a few weeks and is done in the hiring store (via OLTs), ...and the list goes on and on.

We're fat. Bloated like crazy.

In training alone, there are still (for some reason) regionalized training ADs, regionalized content developers, regional AND territory level managers, and close to a 1-to-1 ratio of district trainers. Are you kidding me? To do...what? Hide, stay off the radar, and pretend to work, that's what.

In training, New Hire is the most important thing that we do. That said, New Hire should be done entirely in-store. Period. Face-to-face training is only needed (maybe) for new leaders and leadership development. Besides...literally everything we ever teach them in New Hire Training is completely undone once they're back in their stores.

In 2016/17 we spent countless millions of dollars training The Winning Formula, teaching our front-line employees on how to be nice to guests and "sell to our guests the way they want to be sold to." Except, guests simply need the services we provide and the occasional help, and that's it. They have no use for HUMs or jetPacks (are you KIDDING ME?), especially when their smartphones have had this feature enabled for years. YET...our upper leadership requires everyone to attend. It doesn't take and it DEFINITELY doesn't produce growth. But Directors then turn around and scream at DMs/GMs who aren't producing growth (and who have sh--ty NPS scores because no one gives a sh1t anymore.

Starting in February 2018, Verizon will be paying to have every single Solutions Manager flown into Leesburg, VA to attend LEAD Academy for an entire week. They'll all be put up in dorm rooms the size of many walk-in closets, fed, and flown back and forth from their home markets...all at the cost of multi-millions. And once those same leaders get back to their stores, they'll continue doing the same $h!t they always do, which is whatever the f%@k they are told to do by their GM/DM.

WASTE, pure and simple.

Next week, we'll be rolling out "Set Up @ Home" service nationwide. Basically, a "Here's your phone, here's a sheet of paper with instructions...and bye" level of service for our stores. The goal, in stores, is a 20 minute transaction time. (dafuq?) YET...again...leadership will be screaming "Where's our growth??? Where's our ARD??? Our pull through???"

So, if you think for a second that things are peachy and won't continue to contract and shrink...you're insane.

Seriously...to my Verizon (especially Wireless) family, do yourself a favor and get out. Now. If you think sh!t is bad now...just wait. It WILL get worse. Guaranteed.

Best of luck to everyone.

Just got out and am SOOOO thankful I did so

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Great post OP - thanks

@211V - where is the apples to apples comparison? Sprint 28,000 T Mobile 50,000. AT&T has 264,000 but that includes Direct TV and a much, MUCH larger wireline network that spans the country.

Verizon's wireline network is a JOKE! Tiny footprint in the northeast corner of the US.

Cut the 34,000 wireline employees out and you still have around 120,000 employees which is total bloat compared to T Mobile and Sprint.

If VZ keeps screwing the customer..the customer will fix the issue by porting to another carrier. Case closed...Turn out the lights, The party is over...The fat lady is singing

"In 2017, Microsoft employed 124,000 people WORLDWIDE !

Google has 61,814 full-time employees

FaceBook has 17,048 people were in full-time employment

VZ will have about 144,000 as of Dec 31st...Go Figure..Bloated Much ?"

Apart from the fact I don't believe the 16K RIF figure, these comparisons are meaningless. Google doesn't need people to install or repair lines that allow people to use Google search While (at least in LM's eyes) these maybe our future competitors, the headcount really can't be compared at this time.

Or to change the places to compare: Walmart has 2.3M employees, USPS 575K (and DOD has 3.2M). So I guess VZ is pretty lean!

In 2017, Microsoft employed 124,000 people WORLDWIDE !

Google has 61,814 full-time employees

FaceBook has 17,048 people were in full-time employment

VZ will have about 144,000 as of Dec 31st...Go Figure..Bloated Much ?

Most of the customers that go to the stores are as "dumb as a brick" anyway, when we tell them to "Set up at home,"many will say they are going to another carrier, who have never given the things we have to do in a corporate store ever! These entitled people are the product of many years of Verizon telling their store employees too spend too much time with everyone of these people. Also, many you see at least once a month? They don't know any better. Verizon has created this in this time of technology doing these things.

@fyp

Exactly. Customers come to our stores (and give us the opportunity to possibly sell (cram) our products/services to them.

Basically what we're doing here with Set-up at home is telling the customer it's cheaper to just do all of this online, including the purchase.

It's what Verizon wants.

Trust me when I say that commissions will be eliminated in 2018. It's coming.

Set up @ home ! LoL Verizon has created a store culture that we do everything! Even when we don't There will be rioting by the "guests" Lol dol Customers will be working around looking down at their iPhone's dumbfounded then will lash out and will say " The techs have done it in the past ( we haven't had techs in at least 4 years maybe more)

Thread regarding Verizon Communications Inc. layoffs

Bloat is real

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