Verizon has lost the support of their front line employees. The majority of employees don’t care if they lose there jobs, many wait to be laid off or fired, plenty welcome it. Once you have employees who don’t care about losing their job, there is absolutely nothing you can do to motivate them.
EVERYONE, knows with 100% certainty that what retail does on the front lines is wrong. Some people deny it, others take it home with them everyday and feel terrible and others don’t care. But ALL.......ALL know what they do is wrong. This is why the employees don’t care about there jobs. If Verizon does not care about what the employees and managers do to our customers on a daily basis, how can you respect the company.
More important, how can you respect yourself? There is very little thought that goes into ones self sense of worth. Are you worth so little that you will take advantage of people just to make a dollar? Is that dollar really worth your respect as an individual? Add up all of your commission checks for as long as you know you have been dishonest to customers, that total is what you have sold your self-worth for.
To the dishonest employees out there (including managers, you know who you are) NO one trusts you and I️ mean NO ONE. Including those who praise you. Why? because they know who you are what you would do to get things done. They know that your a dishonest person, and no one will truly trust someone like that.
In the end, none of this will matter, what will matter is the legacy you leave to your family, friends and children. Will you tell your friends, family and children “do what’s right”? Can you really tell them that? Sure you can, but will it REALLY mean anything? No, it will not and only YOU will know the truth and will have to live with that for the REST of your life.