I don't know if this is happening just in my store or what but I swear it's never good enough.
We are always required to set monthly commitments. If your commitment is around HUM and you sell a tablet or jet pack or whatever else you still fail.
Our quotas are fairly ridiculous so every month it's more and more degrading. At least before we were getting paid well to humiliate ourselves with our customers explaining and apologizing for one of our peers ripping them off by telling them a HUM is included in the package.
Does anyone in Verizon think to look at Amazon btw? Do they realize that we are far overpriced to have our accessory targets that high?
The only think that kept me from being embarrassed for working in a mall is the money I was making, now I would be embarrassed if my family heard how upper management talked to us.