I met a bunch of you out there. Some of you were friendly and respectful, and some of you were tough guys and dicks. I'm sure the same goes in reverse. No matter - my EWA assignment gave me a lot of respect for what field techs do.
It would be funny if you had to do our jobs for a day with us standing outside your office calling you lowlifes and telling you we would have already finished the spreadsheet by the time you found the auto-sum function. And you would call some help line and ask what a pivot is and be put on hold for an hour.
On both sides, we are really good at what we really do and not anyone can do it as well as us, which is why a company as big and rich as Verizon hired us. Here's to four years of normal.