I am a VZ customer who stumbled onto this board because my FiOs was running 4mb
down and 1.5mb up on a 75mb plan. Thought the strike would mean I would be out of luck for weeks. Called it in to tech support, they reset the router, which put it back to 75 up and 81 down on wifi, but because I couldn't get the Ethernet connection into the router to work, they dispatched a tech. He showed up 4 hours later, tested and fixed everything. He was not EWA, just a worker in VA who wants to keep his job.
VZ service has improved since the strike started, in my opinion.