This EWA outside is horrible. We cannot seem to fix anything. I am new to working outside but it seems so is everyone else. My partner had to call another team to come help us figure out that our fiber optic drop was 400 feet too short. The other team that came to help us said they just ate lunch and didn't feel like climbing a ladder so they called for another two man team in a bucket truck. They went to the ONT box and cut the fiber off with side cutters. Now OUR customer was totally out of service. At this point I am still not sure why we were even here at the customer's home....
The two guys that didn't want to climb any ladders must have had a big lunch because they were sweaty and out of breath but they went outside to put a sort of "junction box" on the utility pole outside by the neighbors house to patch the fiber optic drops together. tick tock.....3.5 hours later and they said there was still "no light" and they needed to take a break becasue they couldn't figure it out. The customer was furious, especially because she had no idea we were coming out to her home.
Seems the company will settle at this rate.
I miss my kids.