Reward the people who climb the ladder and make a difference, handsomely. But when a decision at the top fails spectacularly, boards should be able to claw back the bonuses on behalf of the customers and employees who pay for it.
4 replies (most recent on top)
Only those who know how to flatter, play politics, and be yes-men seem to thrive here. If you work sincerely, take ownership, and go the extra mile, you’re simply taken for granted, used up, and eventually left to fend for yourself. At some point, you realize that hard work and sincerity aren't necessarily rewarded. Do the bare minimum, protect yourself, avoid getting burned, and just go with the flow. That's apparently what it takes to survive here.
Yes, some manager's are absolutely rude and act as though they are in charge and everyone else is expected to blindly follow their rules. No wonder things are the way they are here. Even when they miss important details, somehow it still becomes your fault for not explaining things clearly enough. You’re expected to constantly remind them, follow up multiple times, and check on their progress, as if managing their responsibilities is somehow your job. Accountability never seems to flow upward; instead, the blame always rolls downhill.
BLUF: As a member, all I ask is that USAA be transparent. The more it hides, the less likely I am to keep its products and services, especially now that the competition has caught up.
I’m asking for a clear, high-level explanation: the rationale, the results and real accountability from those entrusted with these decisions. Withholding the reasons erodes the trust an institution built to protect veterans, active-duty service members and their families depends on.
USAA matters because of its mission, not for its own sake, and its leaders will be measured by how well they serve that mission. The eyes of the military community are on USAA. They will be critical, as they have every right to be, because they expect excellence.
There are so many incompetent leaders and they are still here. When something fails the blame the lower levels - it is disgusting