@de Bullying and power tripping do not equal leadership. They equal unprofessionalism
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Toxic management ki-ls culture. This is what is happening in mortgage. Toxic management is the biggest threat. They are kept in power by senior leadership that won't take responsibility or accountability.
Not everyone on staff are entitled or underperformed. They are just trying to survive under this leadership that has been allowed to rot from the inside out.
@OP Titles don't make leaders, respect does. You can't demand loyalty from a team you don't support,value or uplift. You can't threaten and scream at employees and that be an acceptable behavior. Leadership is earned by how you treat people, not by the title on your name badge.
Overhaul in mortgage fulfillment is needed ASAP!!! Friends are promoted in this department. Liking someone has nothing to do with their ability to do the job.