@g7 net outflows are massive. Assets sales like Landmark, 1150 Broken Sound, and 320 park ave. The surplus dipped to under $300M in late 2024 w/out these sales. So, the current surplus is artificially propped up. Accounting tricks that they have used to their advantage the last few years to book cost savings in the current year instead of spreading them out over future year are outrageous & should be illegal. They constantly use slush funds in and out to prop up artificially the true revenue & profit numbers. Slight of hand. Smoke & mirrors. Accounting tricks. Call it what you may. Company can’t find easy ways to raise revenue. Sales is down. Accenture will cost more, not less over massive QA issues medium term leading to more client defections. Bottom line is that they with all these changes HAVE NOT IMPROVED THE CLIENT EXPERIENCE & MUTUAL IS NOT EASY TO DO BUSINESS WITH. In reality, the reality is, the company really only has about 4,000 group plans left which mean anything & only 350,000 active contribting participants in group plans. TEAM CX really does SUCX.