Thread regarding Dell Inc. layoffs

At dell? i'm not sure. i'm sure it has to some extent but not in my org. in fact, i've been working on an autiomation script that i now plan to abandon because it would take work away from me lol. initially my thoughts were that it would get me some major kudos but the more ive thought about it, the less i want to complete it. this isn't something that was ever asked of me to do but, something i thought about and created my own project to do.

either way, i'm half way to making it fully functional but why? it won't benefit me in the long run and with lack of promotions and pitiful raises the last 6 years, i'd rather not create something that helps get rid of me lol

I've seen it create work for humans, introduce extra steps and processes in governance for example. AIs benefits have been just around the corner for years now.

@OP Only remote positions

What is QE?

Powermax Development and QE teams saw MASSIVE hits in the last few weeks...I was one of them. Talking to the few still there Im glad I made it out when I did...absolute sh-t show, especially QE.

You dont need to read this thread, just read what @ac wrote and it'll be clear. Everything written there is 100% accurate

@ce what idrac teams?I heard AI is so great it created more work with all of the defects introduced in the code.

@d4 Sure Jan.

@cv I asked A.I. for a history of a certain event.

After receiving the answer, I said "now give me NON Liberal biased version.

If gave me different facts and I swear it had an attitude with the re write (probably my imagination, but the 2nd version was very curt & left out the "opinion".

This is going to be a drastic change to lives. Good ot bad, I dont know.

Every time I call a business and expect a person to answer I get greeted by AI. Very frustrating trying to get to a real person. One doctors office the AI was so bad after the 3rd attempt, I was teaching AI new curse words and phrases.
Paypal has the worst, there are no people to speak with.

AI does lie. I have asked questions about facts i saw as a kid. It told me i have false memories. When I rephrase the question with additional facts it answered correctly. This has happened several times.

I’ve seen it on the idrac teams.

🤣😂🤣. "Processes are being worked on as we speak." ROTFLOL!!

Dell wouldn't know a best-practice process if it bit them in the ar-e.

The issue, however, isn't processes, or the lack thereof at Dell, its Dell's long-standing inability to execute. Dell simply CAN NOT execute. That's why every process they ever try fails.

@b5 "Processes are being worked on as we speak "

Been that way for 20 years. When they fail, they'll move on to the next "hot topic".

I have three times as much work since the great AI roll out. We’re working harder, not smarter.

Processes are being worked on as we speak. They are re-engineering all processes including different Sales Processes. The key is, they are taking a process that required a lot of human intervention to one that has as little human interaction as possible. It's happening at every company. I think IBM is further along.

I believe Dell has internal AI systems that are being used as we speak.

Both outlined above are not monetizing the process, it will be used to reduce head count. They will tell you, hey, we still need humans. But, they don't go a little further to say, hey, we still need humans but not as many of them.

Absolutely, AI has reduced over 40,000 jobs at Dell but it hasn't replaced 40k jobs worth of work. Not even close.

Dell Executives are laying off people in droves due to AI hype and spin, and to artificially pump the stock with inflated earnings by reducing headcount. They're not using AI to help improve productivity or efficiences in the business. They don't know how to do that. Most don't even know how to use AI. Dell is not a technology company, nor is it a technical company, it's a parts assembler and reseller.

I think it’s happening, but not necessarily in the obvious “AI replaced X people” way yet.

It’ll happen in stages. First, Dell needs to get the tools, data and processes in place. SalesChat is an example of that. It may not currently replace an ISR, but if it can eventually handle the knowledge, quoting and routine work that an ISR does, you don’t need the same number of people.

The bigger impact will probably be fewer backfills, combining roles and people covering more accounts rather than an immediate one-for-one replacement.

I can see TSR/ISR roles becoming broader, with fewer people doing more. General SEs will cover more accounts with AI support, while Specialist SEs remain for the genuinely complex conversations.

AEs will increasingly have AI agents doing prospecting, research, CRM work, quotes, follow-ups and other day-to-day tasks. That doesn't necessarily mean “no AEs”; it means one AE can potentially manage far more business. At that point, the question becomes how many AEs Dell actually needs.

The same applies higher up the organisation. If fewer people are needed to manage accounts, you need fewer RSDs, ISMs and eventually fewer layers of management. That’s where I think the headcount impact becomes much more obvious.

Customers will also be pushed towards self-service. If a customer can get a quote, configure a system, place an order and get support through an AI agent, there is less reason to involve a Dell employee for routine business.

Partners fit into this as well. Dell can push more of the human interaction and account management to partners while its AI and digital platforms handle more of the underlying work.

I don't think humans disappear from sales. Strategic accounts, complex deals and difficult conversations will still need people. But the number of people required to support the same amount of revenue could fall significantly.

And I think hardware eventually follows the same model. Dell has already been moving towards more modular, repairable and upgradeable hardware. The traditional “replace the whole PC every few years” model could gradually become more about servicing, repairing and upgrading individual components.

So if you're asking whether AI has already reduced work at Dell: yes, I think the early signs are there, but we're probably still in the transition phase.

The bigger reduction comes when the AI isn't just helping someone do their job faster — when the process itself is redesigned around AI and the company realises it no longer needs the same number of people.

That's when you start seeing the real headcount reduction.