I came here five years ago expecting to build some useful experience and move forward. Instead, I've spent a lot of time doing repetitive work with systems that feel years behind where the industry is headed. The hours are long and the pressure is constant, but there's very little sense that you're building toward something. Raises are abysmal and don't really make up for the rising cost of living. Promotions are limited, and sometimes it feels as though there isn't even a path to develop into something different. Management doesn't exactly make the situation easier. After enough time doing the same tasks, you start worrying about your skills becoming outdated too. That's probably what bothers me most. It's one thing to work hard for a while when you know you're gaining something from it, and it's another thing to feel exhausted and stuck at the same time.
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You should have moved on three years ago. With five years of experience you are even more desirable as an employee. It is time to go to other employers and get the experience that will grow your career. Your new starting salary will include all those raises you have been missing out on all these years.
Excellent advice!
You definitely learn how to become a problem solver here. If you can make it here you can make it anywhere.
I have been in your position and it is frustrating. Especially when you're boss is a brick wall. When it comes to your personal development, that is solely your responsibility. Fiserv has multiple affinity groups that you can join and get to know people outside of your department. It's also has several internal pages with all kinds of information to help enhance your current job processes. You can potentially be a conduit to process improvement within your department if you play things right.
There are also groups and associations outside of Fiserv that you can join to start spreading your wings and get to know others outside of the company and learn what's going on across the industry.
If you are unhappy, start plotting. Decide where you want your career to go and starts put in the chess pieces in place. Things will only remain frustrating if you don't have a plan. You would be surprised what having a plan enables you to endure.
Things will be difficult to advance given the long work hours you mentioned, but, it's either put in the work to position yourself to leave or stay and complain about the same thing for another four years.
Be decisive about your path and put the pieces in place to do what you have to do.