Enrique is an engineer turned businessman. If you want to know how he treats his employees or his customers, just look at his track record. He's not a good guy, he's a good businessman. He uses all the financial levers at his disposal to increase the share price. He makes money, but it leads to eroded customer sentiment and poor morale.
He publicly defended third-party ink blockades on CNBC by stating that customers who don't buy HP supplies are a "bad investment" for the company. https://www.techspot.com/news/101593-hp-ceo-customers-who-dont-use-companies-supplies.html#:~:text=Tap%20to%20unmute.%20Your%20browser%20can't%20play,use%20our%20supplies%2C%20it's%20a%20bad%20investment.%22
He maintained software policies that remotely deactivate working Instant Ink cartridges inside a user's printer the moment a monthly subscription is canceled. That's bullsh-t, but it makes a lot of predictable money.
Executed multiple rounds of mass layoffs (up to 10%) while simultaneously authorizing billions of dollars in share buybacks and dividend increases to boost earnings metrics. https://www.pcmag.com/news/hp-to-lay-off-4000-to-6000-employees-over-the-next-3-years#:~:text=Updated%20December%201%2C%202025.%20HP%20will%20cut,artificial%20intelligence%20adoption%20and%20enablement%2C%22%20HP%20says.
Enrique spearheaded the HP+ ecosystem, making permanent internet connections, mandatory account setups, and zero third-party ink usage strict requirements for basic hardware operation.
Enrique shifted corporate resources away from core product innovation and technical support toward financial restructuring, leading long-time staff to criticize the abandonment of traditional engineering-first values ("The HP Way").