Thread regarding State Farm Insurance layoffs

@1kz PTSD illustrator.

@1kz all government boy. Paid by the taxpayer. Go figure. Couldn't do it in the private sector eh?

@1k1 You’re an a-s. Actually, the Navy paid for my degree in exchange for 4 years service. My dad was an enlisted man who finally got his degree a few years before I did.

@1j3 spot on

@1jp Not sure why you “replied” with a completely unrelated rant.
Maybe if you’d gone to college, you’d have learned to coherently address the topic at hand.

@1j3 It's going to get worse! Why? Ops who hires the college degree snots won't produce like they once did. The good producers are those who will make more money in working with their hands by twice as much. The future of sitting behind a desk in a call center cookie cutter metrics driven service environment are over. Long overdue IMO. State Farm will need to get heavily into AI to get rid of process metrics driven garbage. It's coming and be ready to get out and work to make more than the indoctrinated mommy and daddy college paid educated snobs.

@1j3 I had no idea.

@x5 There's a bit of a disconnect between what many Ops folks feel, and the realities of agency.
By that, I mean I see a lot of comments about "coasting", along with complaints about agents providing little customer service.
Many seasoned agents, especially Agency 2000 agents, were recruited and trained with sales being just a first step. Customer relationships and retention were the real focus. The catch phrase throughout all the training was "Grow with those we know". We were taught that keeping, and multi-lining seasoned business was far more profitable than bringing on raw new business. Our training, our contracts, and our incentives were weighted toward knowledge of the company and the products, so we could navigate customers through it all. What you call "coasting" was actually what we were asked and rewarded for doing.
The company no longer wants that. The contract changes and the incentives make it abundantly clear. The lack of meaningful access to underwriting and claims reinforces it.
Those agents weren't "coasting"--they were doing what was asked and incentivized. After three decades of doing that, it's not easy to make the transition since the customers and all the staff expect things to remain the same.

@15v You know that State Farm now rewards production by giving high producing agents multiple agencies, right? If an agent has three agencies, employing 30 staff, what are the odds of seeing them when you walk in one of the doors?

I don't see any value in having an agent. I would prefer to not have an agent and save on the cost of insurance

Ive been in my agents office 3 times in one month. He was not in the office ONE time.

I'm in prop and have worked with plenty of good agents. When you run across one guiding the insured thru the claims process you can appreciate their value and they will be missed.

On the other hand, UDD has shown a spotlight on the bad agents coasting on their book of business renewals. These are the ones who were too busy to do household reviews with the insureds and now there are problems when the ULN comes back from above.

The wife and I had State Farm Auto & Home 30 plus years before moving to USAA and in all that time did we actually speak with our Agent ... always the staff!!! About time them MFers get a haircut ... let it go AI

@b3 Haven’t you heard? We really don’t pay them anymore. And we don’t provide any benefits, either.

I would be fine with AI agents considering the human agents aren’t very helpful IMO. I already have to fill out all the information myself and I’m usually stuck talking to their staff instead of them.

AI claims agents are definitely coming. They already have discussions with Anthropic to automate some parts of the claims process.

@ae then why do we pay agents?