My only question is: why do we need so many stakeholders to get anything done?
Many companies today are looking for technically strong product leaders who own both the customer experience and the underlying technology. At Verizon, however, it often feels like too many non-technical stakeholders control the UI and experience decisions, which creates bottlenecks and slows down execution by the engineering and product teams.
If we’re not going to build experiences that fully leverage the technology we’re investing in, then what’s the value of building those technical capabilities in the first place?