Level one support was outsourced several years ago. Now level two support is outsourced to India. They laid off 30 technical people who knew what they were doing. It is a total nightmare if you have a problem. No one can understand a word they are saying. My system has been down 3 days and I don't know what to do. All management says is keep calling until you get someone you can understand.
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@1f2 Was not trying to be rude. Thank you for posting your thoughts. Just because I did not understand your point, I am sure they brought value to someone. So, for that, thank you!
@1f2 So, what is your point? You are saying words without really saying anything.
@1e5 Oh, but they were clearly more qualified. Including their mumbled and broken English. Its a feature, not a fault!
@1e5 But I am sure not surprising to anyone on here. I doubt anyone gasped when they read that or sp-t soda out of their nose. And most likely not surprising if you asked people from Elevance, Cigna, Centene, or Optum. Seems to be a big pattern across the board.
I know of one Indian manager who had a stack of resumes for a couple of engineering roles, and many of those resumes were from Americans. These Americans had been out of work for months, even years in some cases. In contrast, most of the Indian resumes we got were from Indians that were already employed. As you might guess, this Indian manager only picked the Indian resumes for interviews. Very very curious!
I have heard that there is an Indian Director in ServiceFund operations who starves the Caucasian American citizen workers of real meaningful Cloud and AI projects, demeans them, and only gives those important projects to other Indian workers most of which are on H-1B Visas. Furthermore, he has a tendency to only hire Indian workers. On top of all that depending on an Indian’s particular caste may determine how they are treated.
I have nothing against the Indian race. I feel in many ways that they are a humble and kind people. I have had good friends from India at two different past employment.
However, I also have noticed that they are very ambitious and really want to get out of their own country and spread into other countries fast. I understand that. They have already taken over much of Britain and much of Canada. And I believe now are working on taking over much of America.
I am not a racist but I sometimes am concerned when I read articles on the news where prime minister modi appears to be allies with America while at the same time being allies with our enemy countries. I don’t see a full all in allegiance and alliance with only us.
Furthermore, I fear that some ambitious Indians smile at us, appear to be our friends. But when in groups amongst only other Indians, speaking in their own native tongue, I wonder if maybe a different attitude might appear by them where they would prefer to move us American citizens out and replace us.
Anyway, I don’t know, just something that concerns me a bit.
@m7 WHAT?! Oh man, sad
They finally stopped asking for your birth date when they were verifying you. I never would give that info.
It's only going to get worse. There is a small team of the remaining level 2 End User Support technicians that are fixing the problems the outsourced people couldn't fix and half of their already small team were just laid off today.
@hw I hate to say this joke, but its becoming a reality.
At what point do we start saying India is outsourcing to the US? 51+% of workers in India?
- sigh*
@hg It probably should not even be called a Louisville company anymore. And perhaps not even an American company anymore.
So now the help desk is in India? I took ERP last year so out of the loop.
@OP someone on my team had this experience last week and she was so frustrated she hung up
@OP absolutely ridiculous. A few years ago, a certain now SVP lost access and it was a hot mess. Took three or four days to get that important person back up running. It was actually funny watching the squirm
What do you expect? Most of those Indian IT support staff paid for their diplomas through dubious means.
@ab Have seen this happen more times than I can count. It's actually incredibly scary the amount of sensitive and important data these people get access to and sc--w up even. Consistently.
This almost never gets better. Have seen this happen more times than I can count.
Every single time they are slower, more incompetent, and if you have to work with them to produce work products like software, then you have to hold their hand and correct most things.
It is becoming a helpless situation in most organizations. I think the best you can do to fight back is to be forceful with them and push back when they sc--w things up. If you are in a position to teach them, don't teach them anything. Make them try to figure it out on their own. Make their life hard.
Document all of the problems and ask management if they want to know about it.
That's about all you can do if you aren't a hiring decision maker.
Humana should sh-t their doors. America would definitely be great again if that would happen.
You think that's bad, you should see the software they're churning out. We're talking multi-million dollar projects in a state of dysfunction for literal YEARS.