I'm so tired of being punished every time I take a little extra time to help a customer. We're not working in a manufacturing factory. We're not working on a conveyor belt. I need to be able to interact with people without worrying that it's going to cause problems with my manager.
2 replies (most recent on top)
In sales, it’s not a good thing to spend lengthy amounts of time with people. And honestly it’s irritating to work with. The best people are efficient and can solve problems quickly and sell at the same time. Your peers probably don’t appreciate the long transaction times while they’re taking all the customers and you’re still with the 1 from 2 hours ago.
Are you hitting and exceeding quota? Are your KPIs good?