I work for a major company who probably a few hundred millions to Oracle per year, we have premier support and they treated us like sh-t, waited for a whole fu--ing day with no response, then another day with someone barely can speak English help me, if I have server1 and server2 with failure, if my original ticket was for server1, they won't help me with server2, also the US support staff seems to be cut to bare minimum with very long wait even for SEV1.
Fu-k you, Larry, you are son of a bi--h, you ba----d son is also sh-----d!
5 replies (most recent on top)
Premier support is just the regular support. And no, your company is not paying hundreds or even millions.
Also, the rule is one SR per problem. So, they seem to be doing everything as they should.
BS post...move on...
I have spoken to the team project manager and he would talkt to the Oracle manager, indeed the manager at Oracle pretty responsive, but they can do nothing, I guess I blame the greedy Wall Street for constant layoff and ba----d Larry for building such sh-t company, the support guy confirmed large layoff when helping earlier, I am sure they are miserable as he-l!
Nice story, there was a similar one posted a few days ago. Why would a customer come to a layoff site to complain about service? It is certainly not going to be resolved here.
OP, if your statement was real you would have gone to your sales team to get them to light a fire under the support team. What is the SLA on your account? If it is NBD then you got what you paid for. No tech company lets you pile on to an open ticket. If you have more issues open more tickets.
US support for FMW is described well in the above statement