CEO is blind to just how bad tech is and Dil p is the root of the issues. So many issues!! Customers are furious. Tech stack cannot handle spikes. Horrible planning for DNS storms. Always an excuse never a solution.
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@cd good info …
@dt I'm the same--my background before moving into my current role was deskside support and network administration for smaller orgs. So not being able to fix something obvious and having to go through EVA and trying to direct L1 to the right script is frustrating. I have, however, had excellent experiences with some of the onshore L2s and L3s with some of the flakier stuff, if nothing because we can speak the same technical language and really root into the issue. Really wish we'd emphasize more domestic folks rather than constantly cheaping out with offshore.
Our tech has always been garbage, but it's somehow managed to get worse. Every time I need to speak to IT, they waste an hour doing nothing, then they escalate me to the next level, where another hour of my time is wasted repeating everything I told the first rep and going through everything I've already done because any notes they make are minimal. In every one of these situations, I know more than the rep, but with everything locked behind admin settings, my hands are tied. I can only imagine what our customers deal with. We're fu---d.
He is set to retire next year anyway - GJ and DV do not get see eye-2-eye, before GJ become CEO, they were always go against each other ....So DV is out of picutre anyway...GJ favorite is AR...