Was told 1/3 of the top 300 were impacted.
2 replies (most recent on top)
The whole of Verizon has an anti-customer mindset that must be rooted out. Placing the blame solely on leadership is not correct as the company culture needs to be sighted or customer loses will accelerate even faster.
Only a third? If the direction was wrong, and for so long, isn’t this the group that must own it?