Roger Entner, Recon Analytics
Roger Entner of Recon Analytics discusses Verizon's new CEO, Dan Schulman, in the podcast "The Week with Roger". In the episode "Change is Afoot- All About Verizon's New CEO Dan Schulman," Entner and co-analyst Don Kellogg analyze the appointment, predicting Schulman will initiate significant changes to improve customer experience and financial health after Verizon's recent struggles.
Mandate for Change: Entner explains Schulman, a seasoned consumer disruptor, has a two-year mandate to overhaul Verizon's strategy, including re-evaluating profitability targets and making "painful cuts" to right the company's course.
Strategic Shift: Schulman is expected to shift the focus from solely financial metrics to customer metrics as well, after the previous strategy of extracting more money from fewer customers proved unsustainable.
Leadership Experience: His experience as the founding CEO of Virgin Mobile USA and transforming PayPal is seen as valuable for this "rescue mission" at Verizon, although the telecom market is more mature than the expanding digital payments market Schulman previously worked in.
Future Outlook: The analysts anticipate a more competitive Verizon that prioritizes customer experience and value, following a period of subscriber losses.
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Change is Afoot- All About Verizon's New CEO Dan Schulman
AnalystsDon Kellogg and Roger Entner discuss Verizon's appointment of Dan Schulmanas its new CEO, exploring what his leadership could mean for Verizon.
5 replies (most recent on top)
If you really want to prioritize the customer experience. Why not start with listening to the customer? It's not rocket science.
Let's see if this CEO can figure out how to reduce costs without simply cutting heads. That is lazy, unimaginative thinking. Vestberg even knew that after a few rounds. It is hard to "delight" customers by removing humans from support or sales roles. The concept that big companies are bloated with do-nothing employees is outdated. Cutbacks, RIFs etc have resulted in one employee doing the work that two or three formerly did. This resulted in poor customer satisfaction ratings, so what will more cuts accomplish? Perhaps cutting office costs by closing as many as possible, work from home was pretty effective during COVID, just cut leases and sell what real estate can be sold.
A better customer experience is simple
Dont outsource and turn the company to India
But that of course would anger the greedy shareholders
The "new" CEO is part of the problem. He's been on the board forever. Did he not see what was going on ? and he NOW comes with changes ? I smell bs here ... they will polish, shine, and then sell parts of Verizon for a profit. Verizon will not be the company was - it will either be sold for parts, or it will be a much smaller company.
Just listened to the podcast. Fasten your seatbelts. New CEO is going to ram so much change in the next two years...