I'm posting on here out of fear of retaliation from leadership. But you seem to have a lot of input on surveys, so let me ask you this:
When was the last time you lost 25% of your monthly income because some insatiable customer CHOSE to rate YOU a substantially low score because of your accent? Policy/procedure (COVID guidelines), someone else's mistake? Something completely out of your control?
Do you think dangling someone's livelihood like a carrot and taking out your frustrations on them from the comfort of your own home behind an email is ok? Why is it ok for my store to hit a 1.3 but be DECIMATED to a .9 for surveys because of something out of our teams control?