Unbelievable! These Wholesale Risk and FC people are clueless! They are instructing the front office on policies and processes, but don’t even understand it themselves. Not to mention, the RAs should have attended the call. Now, CSMs are responsible for delivering the message which will, inevitably, be diluted!
I am so sick of being beat up, reprimanded, demeaned and blamed. We have spent almost 4 years cleaning up our predecessors’ mess and doing our best to adhere to wholesale standards which change every other day. It’s almost impossible to keep up, but we’ve all done the best we can with what we’ve been given.
For the host to tell us we need to do a better job is offensive! We are short staffed, buried with due diligence requirements (periodic reviews, lookback projects, data quality issues caused by WFCRC, etc) and are faced with absurd SLAs. Adding insult to injury, the majority of WFCRC consultants we now work with are in India. Clearly, they don’t fully understand policies and procedures because we are constantly fighting senseless battles with these consultants. Essentially, we’re doing their job for them by researching policy and sending to them to prove they’re wrong.
I’m tired of waiting for the other shoe to drop. I used to love my job! I enjoyed being able to coach and develop my team, collaborate, analyze, strategize, engage customers. Unfortunately, that’s a thing of the past.
I’ve given serious thought to being assessed for PTSD. According to American Paychiatric Association, Posttraumatic stress disorder (PTSD) is a psychiatric disorder that may occur in people who have experienced or witnessed a traumatic event such as a natural disaster, a serious accident, war/combat, or who have been threatened with d__th or serious injury. (I removed some descriptions for this post.)