Employees should be the first ones promoting their company's products to friends, families, and the general public. Yet Randall, Mr Stanky, and the other flotsam in the C-Suite have been so incompetent with the company's direction and so abusive to their workforce for so long that employees actively discourage friends and family from using this company.
Nor do they fell the need to purchase this company's services themselves when they no longer feel loyalty from management and can get a better deal elsewhere, even with the employee discount.
Whereas AT&T employees used to take immense pride in their company and let everybody know it, they are now embarrassed to even admit that they work at this place. Near universal employee hostility toward their workplace is but one more example how the incompetence and greed of Randall and the C-Suite have destroyed this company.