AT&T posts a lot of fake positive reviews just as they have trolls posting on this site. I've seen enthusiastically positive Uverse installer reviews that were obviously not written by any Premises Technician that ever worked for this company.
As every department at this place has their own terminology, you could see that the posters from the fake Premises Technician reviews came from a completely different department and asked for things that a Premises Technician would never asked for - such as increased work responsibilities to better serve the customer.
The leadership of this company possesses no ethics at all, and will lie, cheat and steal to enhance their fake fabricated image to the world.