When we were DirecTV - a honest to god company, and not just some brand - our 3rd Levels and our Regional VPs would come to each yard at least twice a year and tell us what was happening. We could ask embarrassing questions and they would attempt to give an appropriately non-committal answer.
Wasn't perfect, but it mattered to us minions.
T has owned us for going on 4 years and I barely see my immediate Supervisor - once every two weeks at the most. Not that it's a bad thing. We get no information from above - everything we know about the direction this company is taking comes from Googling the news feeds or reading sites like this one.
So I ask - why does a communications company not communicate? Why doesn't John S. or Adrian D. visit anymore? Are they afraid of us? French Revolution perhaps - thinking that us serfs will wheel out a guillotine?
I'll tell you what we think - we think that T has no idea what to do or how to do it and is afraid of telling anyone - especially their own employees. But news flash to you Randy and Johns Squared, your customers sure as heck know the ship is sinking - hear it everyday from my clients.