We are not begging you to return at all. We all feel the oppsite, stay out as long as you want. Why dont you just go away!
Team,
Together, we wanted to take this opportunity to thank you for your resolute commitment and dedication to our customers. We couldn’t be more impressed with the level of cooperation and teamwork that’s been moving the business forward over the past weeks.
As a result of your suggestions and collaboration, we continue to make improvements and put in place great resources that are making a difference.
• As of today, we’ve completed over 210K repairs and installations. Your efforts are ensuring that we're responding to our customers’ needs quickly and efficiently.
• We’ve partnered across organizations to improve Voice Link ordering and activation, providing us another tool with which we can restore service quickly for our customers.
• From the center perspective, we’ve completed over 95K field assistance calls. Volumes are steady, and we’ve ramped up performance by getting to customers faster, answering more calls and resolving more issues.
• Our Central Office teams have completed more than 26K maintenance requests in support of our Fios, copper and special service customers.
• Our special services teams have improved the way we diagnose and identify VES circuit issues. This gives us more accuracy and enables us to serve our customers quicker.
• Our “A-Team” helpdesk of experts from operations, engineering, network planning and IT continue to assist EWA job completions. This team is handling an average of 900 calls daily.
• Our IT team continued to improve the performance of our systems and tablets. We’ll soon release a simplified installation guide for technicians. Also, new Ellipsis 8 replacement tablets are now available to those experiencing issues with the older model.
We’re proud of the work you’re doing. You should be too. The goal has always been to focus on things that make the biggest impact to you, our customers, and the business. It’s clear by these accomplishments, you’re doing that.
You have our sincerest gratitude for the personal sacrifices each of you are making. It truly matters.
Thank you, team.
Bob, Kevin, Kyle, Manny, Radhika