@dp - you sound like the sales rep that sold the lie and forced the PM to clean up your mess. It’s 90-120 days and that’s on net without permits etc. and the reason it takes the pm so long to update is cause they have 150 of those projects in their queue with the same mess ups. How about stop lying to customers, submit clean orders that make sense, with correct docs signed, and set proper expectations so PMs spend less time cleaning up non sense and more time doing their actual job instead of having to do yours for you
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@ac who sh-t in your cereal?
@dp I stand with what I said on setting expectations based on that response. ☕️🐸
@en yeah I believe many of the directors have three or less direct reports. So they would have a lot to choose from if that’s what they choose to do in the regions that’s fairly standard to have three or less.
@a8 sounds very concentrated on regions with those kinds of numbers maybe I’m wrong?
@a8 wow. That will be quite a few, I’d imagine. Lots of movement. Hopefully notifications happen soon.
@cw You're right, lets start setting proper expectations.
"hey customer, thank you for ordering services with us. While we are 30% more expensive than our competitors, don't you worry. This lit building will take 90 days to 12 months to install. Our PM's will forget about this order, and will fail to communicate any/all updates in a timely fashion. If you have any problems pre-install or post order, no one will own any resolution. Your sales rep - while still needing to sell a quota each month - will scramble trying to help, while operations, order management, construction, coordinators and project management will play hot-potato until you give up and go elsewhere. Need to escalate to a manager? Most of them, too, will ignore the escalation. Billing issues? Please call this number and enjoy the language barrier and time waste without resolution."
"Please sign here, we look forward to butchering any chance of future business with us."
@ab damn!
@af it sounds like operations take too long from sale to implementation. There are a lot of talented folks in CB and opportunities for the company to make money, but a lot of teams were cut right in the center of the processes. Customers wait times have only increased- not a good look for the business.
@cw and ask yourself how trained these brand new reps are before being thrown into quotas: they are hired straight on and some without any knowledge of what they are doing: some don’t care to learn and some don’t seek help, others do: managers should be on top of this and company training would be helpful before they start not during
@af time and time again sales does not set expectations. They have customers sign agreements and then ghost the customer or any supporting department. Customers are leaving left and right or cancelling sketchy orders.
@ac What dream is sales selling, exactly?
Getting things installed within 6 months without colossal f-ups and fumbles at every step from every operations position?
Sales giving false information is part of this problem
Sales is the reason why we are failing. Selling a dream… everyone else is always working to clean up their mess
Good they need to all be eliminated. Especially Ray Carballo in South Florida
All I heard from inside is that they’re taking a hard look at directors with 3 or fewer direct reports for potential elimination