It was so good to see you at the roadshow in Greensboro this week. I am hoping you can meet with groups of processors, underwriters and closers to get the true feeling we have in our department. The top producers don't speak up anymore because nothing changes and no one cares what we say. We are labeled as negative for giving constructive feedback or ideas. Leadership worries about the wrong things and not about the client or their experience.
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@w5 I wanna work from home.
@p6 You work from home often and tell people they have to come in lol
Or tell them they can work half days from home.
@qw Yep, that's the way DEI hire, AC, has always operated.
@kp We only wish you could be in mortgage management. This management team hires friends. They lead by threats.
Perhaps all of you still working from home need to start coming into the office and perhaps some of your feelings will be heard.
Mortgage leadership needs to take a hard look in the mirror.
When a mortgage organization is struggling, the answer shouldn’t always be to put more pressure on the people doing the work. Leadership decisions, strategy, staffing, technology, processes, and accountability all need to be examined.
At some point, leadership has to own the outcomes. If the same problems continue under the same leadership, perhaps it’s time for a change at the top.
The people doing the work deserve leadership that listens, communicates honestly, understands the realities of the business, and takes responsibility when things aren’t working. JW and all these phony, arrogant, useless “leaders” need to go.
@dz Anytime teammates speak up on calls; they are either labeled negative,ignored completely or told thos is not the call to bring this topic up for discussion. I am impressed people still care and are frustrated. A lot of people have checked out due to leadership.
@ch and don’t forget about TRM! They are destroying us, reporting “defective” loans that are 1000% non-defective! All is senior leadership in mortgage fulfillment, EVERY single one of them are aware but do NOTHING about it! We have to fight to degend and support our own decisions without the help and support from anyone! What happened to all the talk and hype over the past two years about something being done about TRM?! The things senior leadership let go by the way side once again. The processors, closers and underwriters are all suffering from PQA and TRM PTSD! Help us do something about it!!!!
@OP 10,000% agree!
@OP 1000% agree. We had one person speak up in our closing focus group. The whole team feels the same way, we are not comfortable speaking up. We have seen nothing being done for years. They took away our closing huddles because we were asking too many questions about PQA. Why would leadership not address the PQA concerns proactively instead of us having to bring it up at the road show.
The only "client experience" that matters is experiencing their pockets empty into low yield deposit accounts.