Thread regarding Verizon Communications Inc. layoffs

Morale at Verizon

From: https://www.fierce-network.com/wireless/verizon-launches-simplicity-pricing-new-loyalty-program

As for talk that morale is low among Verizon employees right now, Entner quoted former Verizon CEO Denny Strigl, saying “happy people don’t make numbers. Numbers make happy people.”

Back in the Strigl days, “this was a carrier that was kicking a-s and taking names. It was winning,” he said. Over the past several years under former CEO Hans Vestberg, “they got kicked around, and morale in a company that is losing accounts and market share is not a happy place.”

Soon into his tenure, Schulman announced a massive lay-off of more than 13,000 workers and he’s been candid about how AI is going to replace workers.

Naturally, morale is low, Entner said.

“When Verizon turns around, gains subscribers, gains accounts and wins, morale will soar,” he said.

Circling back to Clark, she said the latest price and loyalty plans are just the beginning. Since Schulman took over as CEO in October, they’ve been centered on putting the customer first.


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| 9 views | | 13 replies (last 2 days ago) | Reply
Post ID: @OP+1kvbvhh1p

13 replies (most recent on top)

@dj you are absolutely spot on with that observation. Verizon’s “success” and employee morale are quite possibly mutually exclusive

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Post ID: @dn+1kvbvhh1p

@OP "“When Verizon turns around, gains subscribers, gains accounts and wins, morale will soar,”

When/if Verizon ever turns around, they'll still be firing employees and offshoring to India regardless.

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Post ID: @dj+1kvbvhh1p

To work at Verizon you have to accept two co-existing realities. Firstly the disconnected bubble that VPs and above live in and secondly the misery of failing systems, single points of failure, being asked to do more with less constantly, and the fact that nobody in leadership has the guts to acknowledge it’s not ok. If all the departed leaders had not signed settlements or NDAs then you would see a much more honest assessment of the employee experience splashed all over social media …but they all took the money which bought their silence

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Post ID: @bp+1kvbvhh1p

@As a former Strategic Account Manager at Verizon Connect, my experience under the current leadership was disappointing and ultimately led me to leave the organization.

Employees were told that the role would provide greater control over our careers and increased earning potential. In practice, my experience over two years was very different. The position became increasingly high-pressure, with limited work-life balance and constant concern about meeting expectations simply to remain in good standing.

Many employees raised concerns regarding how territories and books of business were being managed. While some changes were eventually made, representatives were still expected to drive growth within existing accounts while dealing with ongoing operational and customer issues that often made success more difficult.

What frustrated me most was the disconnect between leadership’s messaging and the day-to-day reality experienced by many frontline employees. Instead of feeling empowered, many of us felt overwhelmed by the pressure and lack of support.

Leaving Verizon Connect was the right decision for me professionally and personally. Since moving on, I’ve found a healthier work environment and greater peace of mind. Seeing former colleagues also pursue new opportunities reinforces that I made the right choice.

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Post ID: @bb+1kvbvhh1p

@an Let’s hope Dan covers a Barry song in the next all company meeting to delight us for pride month. He can even wear a Manilow costume that includes his boots.

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Post ID: @as+1kvbvhh1p

Morale will continue to be low knowing that rifs are just around every corner. And with the same leadership in charge (between SDir and SVPs), it will get worse as that level is playing survivor at the cost of the staff.

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Post ID: @ar+1kvbvhh1p

@ak as Dan would say, don’t use your brain, use AI. here’s Gemini’s take on the matter:

It is an interesting observation, as many people note that former PayPal CEO and current Verizon executive Dan Schulman Wikipedia shares a striking resemblance to legendary pop singer and songwriter Barry Manilow Wikipedia. Both men sport similar signature hairstyles, jawlines, and facial features.

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Post ID: @an+1kvbvhh1p

Verizon is a sinking ship now that all the real talent is gone. We all know it’s not if we get let go, but when.

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Post ID: @am+1kvbvhh1p

is it me, or does Dan look like Barry Manilow? that’s exciting. right, right?

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Post ID: @ak+1kvbvhh1p

“happy people don’t make numbers. Numbers make happy people.”....easy to say for someone getting paid millions even for wrong decisions because ultimately, the people pulling the wagon are the first ones to go....not talking about him specifically but leadership needs to take hard responsibility....

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Post ID: @a5+1kvbvhh1p

I am thrilled to build the future together with what remains of my colleagues that were not offshored, took vsp, or riffd! Being left in a graveyard of closed offices and horrible leadership is energizing. Can’t wait to give my all. It’s worked out so well for many that did!

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Post ID: @a3+1kvbvhh1p

Never getting that back again, sorry but it's true!

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Post ID: @a2+1kvbvhh1p

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