Heard from someone close in Galway, that the office visit wasn't a normal check-in. Leadership flew in (higher ups haven't been to office in forever), held a handful of closed-door sessions with site heads, and apparently the word "consolidation" came up a lot. My source says there's a plan to cut operations roles across the EU offices, not just Ireland, and that it kicks off in January 2027. Supposedly the timing is meant to land after year-end peak and Q4 so it's "clean." No idea on numbers, but people are saying it's big. Take it with a grain of salt, but I'd start updating your CV.
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I feel they will do what they did to DE and just shut down the UK & IE sites on a Friday in Jan and then will just use Lutterworth as an Amazon hub
Looks like automation is about to wipe out another dept.
I wouldn't be surprised if we have a repeat of what happened with DE in Jan
@130 How do you know? What’s your source that this isn’t misinformation?
What a bunch of garbage, stop spreading misinformation. The OP is just spreading random rumours created by L1 & L2’s
Automation is doing most of the ticket work. I just left a business dept that was ticket based and automation is wiping out the workload. I felt really insecure in my position, and I feel that by year end, the dept will be a fraction of its size.
@nc Everyday, I see more automation actions taken on tickets, that I’ve never seen before. Like just recently a supplier asked for a PO re-route and although it was a new ticket, the bot had already taken care of the action requested by the supplier. Unfortunately, it’s happening and new features are being added daily. Unless I don’t have the correct source, these new AI implementations are being added quietly and quickly without any major announcements. It’s sneaky at best, but just goes to show they are adding more and more
@nc That is not the case, based on what I’ve heard from multiple sources. Several pilots are currently underway across different teams, aiming to achieve near-full automation. In areas where existing solutions fall short, Wayfair is developing its own AI agents to address a broad range of use cases.
You may not like or accept the truth but do the sensible thing and update your resume.
@f6 This is outragously incorrect lol
Such a shame what AI is doing. I’ll personally avoid supporting or buying anything from Wayfair. I know they aren’t the only company doing this. Right now companies think AI is so wonderful until it axes the jobs of everyone. Those same people won’t have an income to buy or afford anything as a result.
Heard from my manager that there is a team taking over EU escalations and multiple other depts taken over by AI bots and she said it was teams that arent on phones that the bots are replacing. I have my CV ready.
I heard from a higher up that all ticket teams will be taken over by automation by years end. The timing matches what OP has posted for the lay offs.
Wayfair has moved from prioritizing growth and innovation to prioritizing cost cutting and efficiency, representing a significant shift in its strategic focus since 2023.
There are very few jobs remaining that are not at risk of being retired, automated or sent offshore. It's "when" rather than "if".
@d3 OP probably won't say. I know Galway did have some visitors though.
You say "higher ups" but who was it specifically that was in the office?
Thank you.