How can we possibly be in October and still have claims from January unprocessed? How can that be allowed or legal? If I talk to Operations at all, there are still 7 different leaders for the 7 different LOBs we have. How could we let this happen where they could maintain the SBU set up in core? Makes no sense and is inefficient.
The whole point was to consolidate and they are as split up as ever. And, according to what I've heard, apparently every possible metric that the Association measures us on is at all time lows. When will anyone be held accountable for this unbelievable execution?
I can't find anyone who is helpful over there.