This past week, I had two more big accounts that are no longer renewing and I cant blame them. I know one of them really well as I have been working with them for almost a decade and they basically came out and said they no longer have any confidence in our company to support itself or exist for very long. It feels like even the customers are anticipating this place to implode soon. I agree with what was said on another post that soon there wont be anything left of this place to payout to people that are being laid off.
4 replies (most recent on top)
@bg "None of my customers are walking away."
Then you must be a Microsoft employee. Because they've got all my renewal pipeline opportunities, so far this year. The renewal decline has affected every person I know.
@cg dnt worry tell ur customer were slapping agentic AI on everything and totally ignoring improving the core product.
@bg Well, actually it is not that easy. See, if I head up to my customer and we plan to upgrade Horizon On-Premises and you do win the feeling, that you're lifting up a rusty bucket and everything breaks apart and is not able to revert somehow healthy...how should I blame the customer, when he lose the confidence, that we are somehow able to deliver propper software, that is doing predictable things, so my customer and me are able to triage the upgrade and prepare for it for any situation?
So, I cannot blame the original poster for seeing thinks like that. From my perspective: It is not uncommon and unthinkable, that customers do not extend because of good reasons.
Funny how some people are always quick to blame the company and everyone around them, yet never seem to look at their own contribution to the situation.
None of my customers are walking away. The difference is that some of us actually take ownership, build relationships, deliver results and work to retain customers rather than sit in the passenger seat complaining about everything.
If your attitude is that everything is everyone else’s fault and you have nothing constructive to contribute, perhaps you should stop pointing fingers, take a good look in the mirror, fire yourself and resign. Nobody needs passengers who spend their time predicting failure rather than doing something to prevent it.
It’s always easier to blame everyone else than accept that you might actually be part of the problem.