Thread regarding Dell Inc. layoffs

I have customers fairly pi---d at the state of our public website these days. They can't find anything useful and search engines are all populated with dead or incorrect URLs because no one is doing SEO maintenance or version controls of documents. For an "ISO" company it's fairly laughable. The AI box on the public website is what's triggering most of them, all customers so far have complained about it first. The organization of the support site also generates complaints on the side navbars being confusing. All of this pours into a pool of mediocrity just like everything else these days. ODW is a wreck of anger for our customers, not to mention us who have to deal with it. Just because you figured out someone liked buying a PC with square keys doesn't mean you know sh-t about operations. Step aside COO.

@p3 if it reduces headcount it replaces the human. we wont have 0 sales employees, we will have a lot less than we do today. espec as other companies leverage more AI for procurement etc.

Nah. AI has its place. It’s meant to make the Sales Rep more efficient and affective. Can AI reduce headcount? Yes, but it can never replace the human.

Not sure but, it has zero effect on me or my org so idgaf honestly. They already spent too much money, time and effort to just toss it out so, it's here to stay for a while.

Now it will work
Test again tomorrow

@f5 oh 😂 we tested the connection. It should work tomorrow. Senior leadership will be there

@by Engineer here. We have thousands on top of thousands of high priority bugs and technical issues in our backlog. We don't have sufficient technical skill to fix them even if we wanted to, and we don't have the leadership or processes in place to do much of anything useful. We just resort to making promises we know we will never keep. This is the Dell way.

The way it was explained to me was that going forward, humans will mainly be needed to be project managers for teams of AI agents. There will be exceptions, but that is the plan for most roles.

AE here and i have nothing but emails on top of emails of escalations from problems and mistakes. despite the resources who are supposed to fix being on said emails, nothing gets done without a core sales person to do the nagging. we are now professional nag machines. Create AI for THAT!

@bf Yes 100%

@a2

The B2B relationship needs both the Sales relationship and the technical piece.

For the technical piece, you can get the AI to listen to the conversation in real time. It won't do everything but it is certainly getting closer. Some of the AI instances are quite good but at this point, it isn't as well versed as a subject matter expert.

You will always need the Sales relationship for anything closely resembling an Enterprise customer. Of course, unless it goes AI to AI. Then we are all fooked.

@a2 it's already able to and is! Trust me I've seen it 1st hand.

Think about what you do everyday.

Then, think about how can I get AI to do this.

That is their plan.

They won't stop until it's done.

I get hard ni-ples

There is no coherent plan. The only plan is to keep laying people off to prop up the stock proce. And JC launched ODW so he could get his bonus millions; he didn't care what state it was in.

Will start to work for lenovo

I would suspect, they will wait till all the accounts are transitioned and updated, then they will make their move.

@a2 the AI won’t do that. But they also won’t need 25,000 sales people doing that.

Batman Begins

How does an AI maintain a B2B relationship and convince a ~50,000 head institution to go with Dell over HP?