It is wild how quickly a strong team of employees (Direct channel) can fall apart under the wrong leadership.
Once they put the two channels together everything started falling apart.
How does a powerhouse team disintegrate over the past 2 years?
Why are the people at top not looking at previous scorecards prior to putting the channels together compared when they were separate.
The smartest managers that were at the top for years are now at the bottom. What changed? Only management.
@bs I believe in this case they’re using Direct for mortgage department. It’s confusing because retail is now called direct to consumer (DTC).
@bf what is the difference in direct and retail for those of us that don't know the difference
Working in Direct under previous leadership was awesome. We were one team. The Client always came first. It was a pleasure to work with and for Direct.
In Retail, it’s garbage in, garbage out! There’s never been any accountability from senior leadership whether it be from Head of Originations to Head of National Underwriting. Total opposite of Direct who operated like a precision engine. I have worked on both sides so I’m speaking from years of experience.