Support Teams Predicament

1.There are too many managers and VPs who don’t know the basics and they are leading teams. All that they know are some processes and they all depend on the line managers for everything. This is true across all support organizations.

There are some teams building AI tools and we are also asked to build tools using codes which would just be a repeat of what we already have. No one knows what the other team is doing and we all keep reinventing stuff.
We don’t know why organizations like Middleware and Linux exist as those products are completely obsolete. Though there are customers there is absolutely no need for so many people.
AI is being overhyped while in reality AI is not solving any issues. The numbers being shown are made up and no one has the patience and time to get into the details of what’s actually happening.
We are being forced to write KMs but in reality many of those KMs are junk. No one really knows if the KM has resolved a customer’s issue or not.
The org structures are pathetic especially in OCI and no one has a clue why we have such a structure. Technical skills is not given importance and it’s always metrics.
We keep reducing people and the load shifts on the others who remain and it gets frustrating for an individual to handle 40 to 50 SRs a month.
Customers hate being redirected to an Agent and we really get very bad feedback. No one is even looking or bothered.

It’s freaking frustrating to work in this organization with poor leadership especially in India. I am quitting this shithole.

#PoorLeadership #AI #Workload #India #Morale

Comment! It's anonymous!

12 replies (most recent on top)

@OP no worries, it's all good!

@b1 he's the same poster who does all the H1B hate posts. He always comments on every one of those sewage leaks.

who don’t know the basics

Don’t know the basics? Since when does a manager need to focus on basics? Management education puts managers above the people, processes, and products. What’s managed is at a higher level and those skills are independent of the work being performed beneath. They’re portable skills, with the staff below being interchangeable and not essential. It’s like marketing. A good marketing team can work with any product. Same for sales. A good salesman can sell anything, regardless of what little they know in the way of basics.

Bay Area sheriff’s deputy to serve jail time for fraud
https://www.kron4.com/news/bay-area/former-bay-area-sheriffs-deputy-to-serve-jail-time-for-fraud/

@ae you are such a loser... get a life. All you do is cut and paste the same responses over and over again. They usually are even relevant to what is being discussed. Is your life really so pathetic that this is your enjoyment? Get help, being online is destroying your brain.

@OP Wait! Don't get disappointed

Look for government jobs. Great Benefits with BIG FAT PAYCHECKS, BIG FAT PENSIONS & Retiree health benefits. Great leadership. Don't miss out! ;0);0);0);0);0)

https://www.governmentjobs.com/careers/sanmateo?department%5b0%5d=Sheriff%27s%20Office&sort=PositionTitle%7CAscending

for example San Mateo County Deputy Sheriff can easily make $128,897.60 - $161,137.60

https://www.governmentjobs.com/careers/sanmateo
https://www.smcgov.org/sites/default/files/2025-05/Benefits%20at%20a%20Glance%204.29.25.pdf

Time to move on if you are F.I.R.E. already If not, just keep your mouth shut and keep working. No weirdos, No wimps, No Ideological clowns! ;0);0);0);0);0);0);0);0)

This goes well beyond support. It applies to Product and Product Strategy. In fact it applies in some cases across entire Product lines globally. Former GIU's specifically. Leaders with zero practial experience or domain knowledge - many that have never lead a global practice for the industy they owm. Yet - here we are - dismal.

Can the psychopath CEO fired please?

lol I share your pain. Everyone wants to be on the AI train. Then they brown nose to show what they did and can’t prove results. They can not even articulate why they did it other than its AI. They fail to understand the business of servicing customers. Wait until these teams get the AI token bills it will result only in more head count cuts while not showing results.

Too many management layers, but they get rid of people who actually do the job

A VP with only 2 direct reports directors is common. He has abstracted himself and delegated all the work and is doing another job somewhere else.

Thread regarding Oracle Corp. layoffs

Support Teams Predicament

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