Just thinking about it, they also had a recent layoff, and now, shortly after their basic tool has been out of commission for so long, they should be renaming themselves Office 364. I bet some of those "underperformers" were actually important and could have prevented that outage, but oh well.
We should take note and not stress ourselves; when our critical system fails, just remind management they laid off the person who was monitoring it and had the expertise to resolve it