Thread regarding Truist Bank layoffs

@a1 and how does Wealth use it when most of the data we deal with isn’t allowed to be used with Co-Pilot?? Keep rah-rahing this introduction of AI. You won’t be when given the pink slip and you discover jobs everywhere have been su-ked up by it. Keep cheering.

And for those jumping on the AI Microsoft Co-Pilot (even though Truist licensed the cheapest version) remember all this cheering about it when it takes your job.

Can we just replace Bill with an AI already?

It can't do any worse...

Will AVPs have to use AI? Asking for a friend.

@wc you’re 100% correct but so is JD. Power saws didn’t replace carpenters, but those who accepted and used them (correctly) replaced those who didn’t. His message wasn’t worded as positively as it might have been, but he’s always been upfront and honest. He spoke the truth. Cue the down votes…..

"Copilot will not take your job but if you are not using it someone who is may." - Jeff Dunn

What a fun sentiment to give your employees. Let's just make everyone fearful all the time. I swear every time this place gets a little worse there is always someone to chime in with, "Well, at least we still have jobs!"

@vf who knew the movie Idiocracy was actually a documentary.

AI is going to be the end of us.

@ks You speak the truth. The TDLC process is unbelievably manual and they keep adding bandaids to it. That needs to be automated first.

What ki-ls me is how many other problems we have internally that are being overshadowed by ai hype

We can't automate "mundane" tasks because we haven't defined/documented them and we keep changing the process.

Sounds like Steve is sick of the AI whiners. Look what it got you—four major cities are being prepped for ASAP RTO and India is full steam ahead.

@g6 Get with the PMV, get on board with Copilot, and productively contribute so you don't have to worry about unemployment. Bunch of small bumpkin fish afraid of being super regional.

Well we have already entered a very critical time with AI. Once you are let go, it’s virtually impossible to get hired externally. Long term employment has been steadily increasing for the last 4 years to a point where those ppl can’t survive. Imagine being unemployed for that long wo a paycheck. Something has to give really quick or we are gonna have a problem!

@cq Are you now afraid that I can do your job?

@dx If you have skills and passion then let AI help you achieve what you could not alone with your skills and passion.

Here come the Luddites!

When calculators came out we forgot how to add. When spell check came out we forgot how to spell. When texting was invented we forgot how to speak. AI is causing us to forget how to think. The very phrase “artificial intelligence”…. The challenge isn’t to fight AI; the challenge is now do algebra, to expand our vocabularies, and to think on higher levels. Personally I hate AI and how it’s currently being used. Hoping we’re able to grow beyond “help me craft an email…”

@az But that isn't what people are using AI for.

They are using it to get their desired answers to and make it appear they know what they are talking about (when they don't).

And because these people are quite challenged, they don't even bother vetting to make sure AI is pulling the right information and proceed to roll with unverified answers.

When you have a manager who is an insane power tripper, AI is the ultimate yes man to club your subordinates over the head with things that aren't true and could potentially violate corporate policy and ruin a department.

These are supposed to be leaders but they sure don't act as such.

@az When you were a kid, did you grow up hoping to prompt AI for a living? Some of us enjoy the actual work that we do, and we don't want to spend our days punching buttons to make a computer do the work that we once enjoyed doing.

There is a manager who is letting AI do the thinking for her and it is so obvious.

I like the idea using it as a tool, but unchecked AI overuse where managers who are already incompetent want to use it in place of effort and using at least 10% of brain capacity will not go so well.

Especially if they are a manager who obsolve themselves of any accountability for their shortcomings lol

@bh I'm still trying to figure out what skill sets they actually have now. Other places I have worked you saw and learned why different were unique and "talented" firsthand.

Here, not so much. Just a bunch of talking and pretending.

Better question for Bill. If the goal is to be the first bank "operated by AI and managed by people", what will the impact on teammate count be?

Some one needs to ask Bill and/or Steve Hagerman in the next townhall what new skillsets have they recently acquired that makes them qualified to lead AI efforts, and if they feel that their "innovative forward thinking" contradicts return-to-office mandates.

@az At this point it's giving rage-bait. Because why would he say that? More importantly, his statement sets a precedent for layoffs. But he needs to go first because I'm sure he doesn't have recent training, education, or experience to lead AI efforts. Just an incompetent old man with corporate title just like the rest of the baby boomers.

"As we shift to full AI use, we will eventually lose our skill sets and we’ll all only be good for one thing: AI prompting."

All other issues aside, this isn't really a negative. When the calculator was invented, did you keep using your abacus? No, you learned the new tool and it allowed you to make calculations that were impossible with wood and string.

Unfortunately, all the talent that could leverage AI are gone. Truist will always finish last bc of bad management, starting with Bill. He is pushing hard on AI to save Truist but he already ruined it.

@a1 This is going over everyone's head lmao

Truist's culture shouldn't require a physical badge-in to innovate. It's a hypocrisy to want AI and RTO in the same breath. Forcing RTO to foster innovation while building AI to automate efficiency is a special kind of corporate irony. You can't use AI to decentralize intelligence while using RTO to centralize control. Makes no sense to automate the future if you’re still babysitting the present. Trying to build the future of AI on an RTO infrastructure is like trying to run neural networks on a dial-up modem. You can't claim to be AI-first while clinging to a cubicle-first mentality. Good luck with that.

@a8 the combination of RTO + AI is really a double whammy. We bear the costs of going into the office and they mine our humanity and store it as data points. They’ll chew us up on our own dime and then sp-t us out.

@OP

Not for me. RTO is worse than AI. At least AI provides plausible deniability for shoddy work output, which is all that Truist deserves.

I am not heavily invested in commercial real estate, nor do I directly benefit from a sweet tax break for office occupancy, so RTO is a complete waste.

I have no change fatigue. That’s not it. I’m happy to adapt and actually love learning new tech. But AI is different. It will eventually su-k every last bit of humanity out of our work lives and make us nothing more than button pushers. It’s like we get closer to Severance every day. Just because we CAN do something doesn’t mean we SHOULD.

" . . . this isn’t about chasing a trend."

Yes, it is. Our mo--nic leaders aren't capable of doing independent thinking, or anything besides jumping on the latest trend.

yes, lean in and help them make your job obsolete.

Another flailing attempt to hit goals with no reason to believe it will work but they'll claim it just needs more time for the culture to adjust. Pitiful.

Is there no one at Truist who cares about the societal and environmental ramifications of using AI?

If you want to drink water, or have any autonomy or unique skill sets, or have any privacy or ownership of your personal data in the future, you should be concerned about AI.

As we shift to full AI use, we will eventually lose our skill sets and we’ll all only be good for one thing: AI prompting.

I get where the frustration comes from — change fatigue is real. But I actually think Bill is right to call out AI as a core leadership competency. The landscape is shifting fast, and the teams that learn how to use these tools effectively are going to outperform the ones that don’t.

For us at Truist, this isn’t about chasing a trend. It’s about building a championship mindset. Every great team adapts, evolves, and finds ways to use new tools to gain an edge. AI is one of those tools. It can help us work smarter, reduce friction, improve client experiences, and ultimately free up time for the high‑value work that really moves the needle.

And let’s be honest — hitting 15% ROTCE isn’t going to happen by doing things the way we’ve always done them. We need efficiency, precision, and scale. AI gives us leverage in all three. If we lean in together, share what works, and stay curious instead of resistant, we put ourselves in the best position to win.

/s