I work remotely, and ever since GitHub Actions was taken down, I have been experiencing a critical network connectivity issue that has severely impacted my ability to work. Although I can connect to the VPN and access support.uhc.com, virtually all other network traffic is blocked by Zscaler or the corporate firewall.
It has been nearly two weeks, and IT has still failed to identify or resolve the issue, despite numerous troubleshooting attempts, multiple incident (INC) tickets, repeated escalations, replacing computers and countless hours wasted.
The level of incompetence, inefficiency, and lack of accountability demonstrated by the ESRO, Mac Support, Zscaler and IT teams is unacceptable. Their inability to diagnose and resolve a critical connectivity issue after nearly two weeks raises serious concerns about their technical expertise, troubleshooting capabilities, and overall effectiveness.
What makes this situation even more frustrating is the complete lack of ownership and urgency. Instead of providing a meaningful resolution, the issue continues to be passed around without any tangible progress.
is anyone else in same bot?