Is there anyone who knows the number of workers they plan to layoff? Specifically in the nurse case management departments? Our leaderships vagueness while simultaneously pushing this will be a broad/large layoff is concerning. CM is eternally behind and cannot handle the volume of referrals appropriately as is and that is not something AI can fix no matter how big the investment. People have more complex diagnoses than ever and need clinically educated human support to navigate them.
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Does anyone know how many case managers were laid off today ?
Anyone have any idea what is going on? Had a meeting with all the case management analysts and was basically given the run around. Told us that dept is getting changes but they refuse to tell us what that means. Like do I have a job or not?! And then they end the meeting as okay continue business as usual despite not knowing any actual new info?
Probably a lot. They’re getting rid of all us CM. Either by letting us go, or putting us in new positions that we would never otherwise agree to.fu-ki bullsh-t
Everyone saying that AI can replace case managers is think of the wrong type of case managers. OP is talking about telephonic case managers that directly talk with customers. The laws prohibit an AI functioning as a nurse at the moment.
Have they started to train the offshore staff ?
It’s not AI driven. They’re moving the case manager positions offshore. This will be a disaster for customers.
@an id rather not listen to any AI garbage considering the failures of programs like hippocratic AI - it cannot replace nursing judgement and human connection no matter how much the tech world thinks it can
AI can absolutely do this work with the right controls and insights.
Anything that is approved is 100% automated. If it will deny, it should be reviewed by a human
People aren’t thinking big enough. I’d recommend spending some time at the Cigna AI Institute.
@a4 patients also don’t want their medical claims and prior authorizations denied. Cigna doesn’t care about anyone except shareholders and c suite
@a4 lmao do you think that matters
@a2 in what way? Patients wont want to talk to AI calling them
Seems like exactly what AI is intended to fix.
How did you hear CM was going to be specifically affected?